• We would like our customers to return the product at the time of delivery if due to some reason they are not satisfied with the products delivered. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your account on 287 MERRY TEA. This can be used to pay for your subsequent shopping bills.
• Acceptance of returns & refund post delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us via self-service on the 287 MERRY TEA app or call on 07582-224200 for any such requests.
• Note: As a Covid-19 safety and hygiene measure, we will not pickup any goods post delivery. We request all our customers to thoroughly check the products at the time of delivery

Returns: Currently we don’t have any return policy. In case the package was damaged during the shipping process, please provide clear photos. We would need pictures of the outer carton & damaged products to validate the complaint. Write to us at 287MERRYTEA@gmail.com within 24 hours of delivery of the product, we will help you. The damage of the product will be considered only if there is damage to the product not the packaging.

Our customer support hours are Monday to Saturday, 10am to 5pm IST. In case you have reached out beyond this time, please be patient.